Cancellation & Refund Policy

Last updated: August 2026

Because we prepare food fresh to order, our cancellation and refund policy reflects the nature of a food delivery business.

Order cancellation

• Orders can be cancelled free of charge only before we begin preparing your food — typically within a few minutes of placing the order. Once preparation has started, the order cannot be cancelled.

• To request a cancellation within this window, contact us immediately at +91-9217645100.

Refunds

• If your order is cancelled before preparation begins, a full refund will be processed to your original payment method within 5–7 business days.

• If you receive an incorrect, incomplete, or damaged order, or an item that does not meet quality standards, contact us within 24 hours with details (and a photo, if possible). Verified issues will be resolved via a replacement, partial refund, or full refund at our discretion.

• If a payment is deducted but the order does not go through (technical/payment gateway failure), the amount is automatically reversed to your original payment method as per your bank/payment provider's timelines, typically 5–7 business days.

• Refunds are not offered for change-of-mind after food preparation has started, or for delays caused by factors outside our control (traffic, weather, incorrect address provided by the customer).

How to request a refund Contact us at [FILL IN: support email] or +91-9217645100 with your order number and the issue. We aim to respond within 24 hours.

Contact us Flavr, 4/5, G/F, Old Double Storey, Lajpat Nagar-IV, Zamrudpur, Hauz Khas, South Delhi-110024 Phone: +91-9217645100